Refund policy

At Salú! Wines & Spirits, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer the following return and refund policy.

Returns

  1. Eligibility for Returns:

    • Products must be returned within 5 days of purchase.
    • Items must be unopened, in the original packaging, and in the same condition that you received them.
    • A receipt or proof of purchase is required to process any return.

  2. Non-returnable Items:

    • Gift cards
    • Items marked as final sale
    • Perishable goods such as food

  3. Return Process:

    • To initiate a return, please contact our customer service team at [insert contact email/phone number] with your order number and reason for return.
    • Approved returns must be brought to our store location: Salú! Wines & Spirits
      [Insert Store Address]
      San Juan, Puerto Rico

Refunds

  1. Processing Refunds:

    • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  2. No Partial Refunds:

    • We do not offer partial refunds. Items must be returned in their entirety in the same condition they were received.

  3. Late or Missing Refunds:

    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company, as it may take some time before your refund is officially posted.
    • If you’ve done all of this and still have not received your refund, please contact us at [insert contact email/phone number].

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [insert contact email/phone number] and bring your item to our store location:
    Salú! Wines & Spirits